Privacy Policy
Swillhouse.com is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, swillhouse.com, or enter our venues. Please read this policy carefully. By using our website or visiting our venues, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information: Swillhouse.com is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, swillhouse.com, or enter our venues. Please read this policy carefully. By using our website or visiting our venues, you agree to the practices described below.
- Personal Information: Such as your name, email address, phone number, or payment details when you make a booking, subscribe to our newsletter, or contact us.
- Usage Data: device information, pages visited, and time spent on our site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings.
- Photography and Videography: By entering our venues, you acknowledge and consent that you may be photographed or recorded on video. These images and recordings may be used by Swillhouse for promotional purposes, including on our website, social media, and other marketing materials. If you have concerns about this, please speak to a member of staff upon entry.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our services (e.g., reservations, event bookings).
- Communicate with you regarding your inquiries, bookings, or subscriptions.
- Improve our website, services, and customer experience.
- Send you updates, marketing communications, or newsletters (you can opt out at any time).
- Create promotional materials, which may include photographs or videos taken at our venues.
- Comply with legal obligations and protect our rights.
3. Electronic Newsletters (Dispatches)
We offer a free electronic newsletter to users who voluntarily subscribe. When you subscribe, we collect your email address for the purpose of sending you updates, news, and promotional material. You may remove yourself from this mailing list at any time by following the unsubscribe link provided in every newsletter, which directs you to the subscription management page. You may also subscribe to the newsletter when registering with any of our venues for online bookings and enquiries.
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who help us operate our website, process payments, deliver communications, or assist with marketing and promotional activities (including the use of event photography and videography).
- Legal Authorities: When required by law or to protect our rights and safety.
- Other Third Parties: Only with your consent, or as otherwise described at the point of collection.
We do not sell your personal information to third parties.
5. International Data Transfers
If your data is transferred outside Australia (for example, to cloud service providers), we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
6. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for processing your data (where applicable).
- Opt out of marketing communications.
- Request information about how your data is processed.
To exercise these rights, please contact us using the details below.
7. Data Security
We implement reasonable security measures to protect your information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Cookies and Tracking
Swillhouse.com uses cookies and similar tracking technologies to:
- Remember your preferences.
- Analyse website traffic and usage.
- Support marketing and advertising efforts.
You can manage your cookie preferences via your browser settings or opt out of non-essential cookies where applicable.
9. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting the updated policy on our website and updating the “Last updated” date. Continued use of our website or entry into our venues after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: events@swillhouse.com
Suite 3.01 6 O’Connell St Sydney 2000
This Privacy Policy is designed to comply with the Australian Privacy Act and other applicable privacy laws. For more detailed information about your rights or our data handling practices, please contact us directly.