Privacy Policy

Swillhouse is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, swillhouse.com, or enter our venues.

By using our website or visiting our venues, you acknowledge and accept the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Including your name, email address, phone number, payment details, or booking information when you:

• Make a reservation or enquiry
• Subscribe to communications
• Contact us directly

Website and Usage Information

Including device information, pages visited, and interactions with our website, collected through cookies and similar technologies.

Surveillance, CCTV and Security Information

When you enter our venues, we may collect visual information through CCTV and related security systems for safety and incident management purposes.

In limited circumstances, facial recognition technology may be used at venue entry points to assist with identifying individuals who are subject to lawful bans, exclusions, or refusal of entry under our House Policy.

This may involve the collection and temporary processing of facial images or biometric information strictly for safety and security purposes.

In limited circumstances, Swillhouse may collect biometric information (such as facial images or biometric templates) through facial recognition technology used at venue entry points.

Biometric information is treated as sensitive personal information and is collected only where reasonably necessary to support venue safety, compliance obligations, and enforcement of lawful bans or exclusions.

Event Photography and Videography

From time to time, photography or videography may occur at our venues for promotional or marketing purposes. Where this occurs, it is separate from CCTV or facial recognition systems. If you have concerns, please speak with venue staff.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services (e.g., reservations, event bookings).
• Communicate with you regarding your bookings, enquiries or subscriptions.
• Improve our website, services, and guest experience.
• Send marketing communications where you have opted in (you can opt out at any time).
• Maintain venue safety, support compliance with liquor licensing and workplace safety obligations, manage behavioural risks, and enforce our House Policy, exclusions or refusal of entry.
• Comply with legal and regulatory obligations.

3. Electronic Communications

We may send electronic newsletters or updates to individuals who have chosen to subscribe or provided their details through bookings or enquiries. You may unsubscribe at any time using the link provided in each communication.

4. Disclosure of Information

We may disclose personal information to:

• Service providers who support our operations (e.g. IT, payment processing, communications), under confidentiality and security obligations
• Law enforcement or regulators where required or authorised by law
• Other parties with your consent, or where otherwise permitted by law

We do not sell personal information.

5. Surveillance, Facial Recognition and Safety Systems

Swillhouse operates CCTV and, in limited circumstances, facial recognition technology at certain venue entry points to support safety, security, and compliance with legal obligations.

Facial recognition technology is used solely for the purpose of identifying individuals who are subject to lawful bans, exclusions, or refusal of entry under our House Policy or relevant regulatory requirements.

Safeguards include:

• Use limited to safety, risk management and compliance purposes
• Human verification of all system alerts before action is taken
• No automated decision-making or profiling
• Collection and processing limited to individuals on the venue banning register
• Restricted internal access to biometric information
• Defined retention and deletion protocols
• Secure storage and encryption of biometric data
• Data minimisation practices to ensure only necessary information is processed

Clear signage is displayed at venue entry points to notify patrons of surveillance and safety systems in operation.

6. Overseas Disclosure

Some service providers may store or process information outside Australia. Where this occurs, reasonable steps are taken to ensure information is protected in accordance with Australian privacy standards.

7. Your Rights

Subject to applicable privacy laws, you may:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt out of marketing communications at any time
• Make a privacy complaint or enquiry regarding how your information is handled

Where facial recognition or venue exclusion systems are involved, you may:

• Contact Swillhouse to seek further information about how your information has been used in connection with venue safety or access decisions
• Request review where you believe you have been incorrectly identified through our safety systems

Swillhouse will take reasonable steps to respond to requests and enquiries in accordance with applicable privacy obligations.

Requests can be made using the contact details below.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, or disclosure. No system is completely secure, but we apply appropriate technical and organisational safeguards.

Biometric and facial recognition data is stored securely on systems hosted within Australia, or on platforms that maintain equivalent data protection safeguards.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website functionality
• Analyse usage
• Support communications and marketing

You can manage cookie preferences through your browser settings.

10. Changes to This Policy

This Policy may be updated from time to time. The most current version will be available on our website. Continued use of our website or entry into our venues constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

Email: events@swillhouse.com
Suite 3.01 6 O’Connell St Sydney 2000